Privacy Policy

1. Introduction

Kiwano Malaysia Sdn. Bhd. (Company No. 1171374-H) ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kiwano.com.my or purchase our products.

By interacting with us, submitting information to us, or purchasing our products, you agree and consent to the processing of your personal data in accordance with this Policy.

2. Collection of Personal Data

We may collect the following personal data from you:

• Identity Data: Name, username, or similar identifiers.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Bank account and payment card details (processed via our secure payment gateways).

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

3. Purpose of Collection

We collect and process your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders (e.g., dates, honey, fresh fruits) to your designated address.

• Customer Support: To respond to your inquiries, complaints, or feedback.

• Account Management: To manage your registered account on our website.

• Marketing: To send you newsletters, promotions, or updates on new products (only if you have opted in).

• Internal Operations: For troubleshooting, data analysis, testing, system maintenance, and reporting.

4. Disclosure of Personal Data

We do not sell your personal data. However, we may disclose your data to the following third parties to facilitate our business operations:

• Logistics Partners: Courier services and delivery drivers (e.g., Lalamove, GrabExpress, standard couriers) to deliver your goods.

• Payment Gateways: Secure payment processors to handle financial transactions.

• Service Providers: IT support, website hosting, and marketing agencies acting on our behalf.

• Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, disclosure, or alteration. However, please be aware that no method of transmission over the internet is 100% secure.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

1. Request access to the personal data we hold about you.

2. Request correction of any personal data that is inaccurate, incomplete, misleading, or out of date.

3. Withdraw your consent to the processing of your data (subject to legal or contractual restrictions).

To exercise these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Kiwano Malaysia Sdn. Bhd. Address: Lot 2672-C, Jalan Kampung Baru Sungai Buloh, 47000 Sungai Buloh, Selangor, Malaysia. Email: info@kiwano.com.my