Welcome to the Kiwano Malaysia website. These terms and conditions apply to the website. Kiwano Malaysia supply dates, chocolate dates, dried fruits, nuts, middle eastern food, olive oil, honey, herbs, fresh fruits and juices.
Return and Refund Policy:
1. Items bought or gifts given during my cyber sale are not accepted for return nor exchange. If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the Purchase Order date and then issue a full refund after evaluation.
2. The item is your responsibility until it is returned us. It must be returned to us in its original condition.
3. The cost of returning the item to us is your responsibility.
4. The item must be returned to us within 7 days of receipt.
5. Refund money 2 weeks until receive and check the product (s).
6. For return or exchange by emailing us at email@example.com within 7 days from the day order is received.
7. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange: – A picture of the product if possible:
- Reason for return or exchange (so that we can improve!)
Once we receive your request for return or exchange, we shall contact you within 1-3 business days for further instructions.
To exchange item, please let us know the item you like to have in exchanged. In most cases, you will need to bear the shipping charges for returning the item to us.
However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you. All at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you on the payment refund transaction.
1. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
2. Confirmed orders with payment will be shipped out from our warehouse within 3-4 business day. Exclude Sunday or Public Holiday.